ONE WORKSPACE. EVERY REQUEST.

Great support.
Nothing lost.

One place for your team to request support, track progress, and stay informed from the first message to resolution.

Request a demonstration See how it works

Your organisation’s own workspace, with separate access for clients and support staff.

Staff queue

Service requests

#128 Website outage Assigned · Response due soon

#127 Client onboarding Under review · Account setup

#126 File upload help Client replied · On track

Client portal

Track your request

Password reset request

Open Files attached Updates shared with you

Administration

Account setup reviewed

Your organisation’s account, licence, branding and user permissions are reviewed before access is granted.

Every request tracked Follow each request from submission to resolution.

Dedicated client portal Clients see requests according to their account permissions.

Reviewed account setup Each organisation’s access request is reviewed before setup.

Built around the work

Manage requests, conversations and progress in one place.

A clear path from the first message to resolution.

01
Submit a request
Describe what you need and attach supporting files.
02
Team reviews it
Your support team reviews the details and assigns the work.
03
Track progress
Follow updates and keep the conversation in one place.
04
Resolution confirmed
Review the outcome and retain a record of the support provided.

EXAMPLE REQUEST · #128

Help setting up business email

Your request has been received, with your supporting files attached.

SubmittedStep 1 of 4

For service teams

Assign requests, monitor response targets, share files and keep the conversation together.

For clients

Request help, follow progress, send replies and find practical support guides in a dedicated portal.

For business owners

Manage client organisations, review service performance and maintain a record of account activity.

For administrators

Manage user permissions, review new accounts and keep internal notes separate from client conversations.

Support under your own brand Client portal included Activity records and user permissions File sharing with support Reviewed trial and licence setup

Plans for your organisation

Choose the support setup that fits your team.

Starter

Small client teams

Request tracking, a client portal, support guides and help with account setup.

Standard

Service teams

A shared request queue, response targets, file attachments and activity records for your service team.

Enterprise

Your own branded service

Discuss your requirements for branding, a custom domain, integrations and reporting.