OneTicketDesk

Managed technology support for small businesses

Technology support that never loses a request.

From websites, Microsoft 365 and cybersecurity to laptops, business systems and user accounts, THNF keeps your organisation’s technology working. OneTicketDesk records every request in one place and can securely route Finance, HR, facilities, operations and other departmental work to the right authorised team.

Book a 20-minute callSee pricing
  • From £49 per user / month
  • Critical issues acknowledged in 1–2 hours
  • Client portal included

Provided by THNF LTD, a managed technology provider.

1 · You raise itBy email or in the portal, with screenshots attached.
2 · We fix itA named THNF engineer picks it up and works remotely.
3 · You see everythingProgress, time used and a full record, in one place.

Pricing

Simple monthly plans. Portal included.

Priced per user, per month, excluding VAT. 5-user minimum. Monthly rolling contract, cancel before renewal.

Managed Core

For teams that need dependable day-to-day help.

£49per user / month

From £245 / month for 5 users

Start Core checkoutDiscuss Core
  • Remote support, Mon–Fri 09:00–17:00
  • 30 support minutes per user each month, pooled across your team
  • Critical issues acknowledged within 2 business hours
  • Client portal, asset register and monthly service summary

Extra approved remote work: £75 / hour

Managed Plus

For teams that rely on their IT every day.

Most popular

£79per user / month

From £395 / month for 5 users

Start Plus checkoutDiscuss Plus
  • Everything in Core, plus priority handling
  • 60 support minutes per user each month, pooled across your team
  • Critical issues acknowledged within 1 business hour
  • Warranty tracking and a quarterly service review

Extra approved remote work: £70 / hour

One-off, with either plan

Guided onboarding · from £495

Discovery, account setup, an asset baseline and a training session, for up to 5 users and 5 devices. Servers, migrations, integrations and regulated environments are quoted separately.

Pay for standard onboardingAsk about larger setups

Payment starts onboarding; support begins only after the service agreement, authorised-contact checks and acceptance checks are complete. Response times are acknowledgement targets during contracted hours, not guaranteed fix times. Monitoring covers enrolled, accepted devices only. Third-party licences, hardware and on-site visits are quoted separately. Prices exclude VAT.

Read the full service terms
More than products and services. Time back in your hands.OneTicketDesk keeps requests, assets and progress in one place, giving your team less administration and more time for its real work.