Service terms

OneTicketDesk records and coordinates technology service requests. Submitting a request does not create a guarantee of immediate resolution.

Support scope

Support hours, response targets, authorised users and included services are defined in each organisation’s service agreement.

Acceptable use

Users must protect their credentials and must not upload unlawful content, malware, secrets or payment credentials.

Availability

Planned maintenance and events outside reasonable operational control may affect availability.

Draft terms: these terms are awaiting approval. Refer to your organisation’s service agreement for the applicable support terms.